Shipping policy
At Willpower Supps LLC, we are committed to processing and shipping orders as quickly and accurately as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been received.
- Processing times may be extended during holidays, promotions, or periods of unusually high order volume.
- Once your order has been processed, you will receive a shipping confirmation email with tracking information, when available.
Shipping
Shipping times are estimates provided by the carrier and are not guaranteed. Delivery dates may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
Transfer of Responsibility
Once your order has been accepted by the shipping carrier and marked as shipped, responsibility for the package transfers to the shipping carrier. Willpower Supps LLC is not responsible for delays, loss, theft, damage, or misdelivery that occurs while the package is in the carrier's possession.
Customers are encouraged to monitor their tracking information and contact the shipping carrier directly regarding delivery issues, claims, or investigations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Willpower Supps LLC is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply if a package is returned and needs to be reshipped.
Lost or Stolen Packages
If a package is marked as delivered but cannot be located, customers should:
- Check with household members, neighbors, or property management.
- Contact the shipping carrier to initiate a trace or investigation.
- File any available claims directly with the shipping carrier.
While we may assist by providing shipment documentation or other information, Willpower Supps LLC cannot guarantee replacement or reimbursement for packages that are lost, stolen, or damaged after they have been shipped.
Damaged Shipments
If your package arrives visibly damaged, please document the damage with photographs and contact the shipping carrier immediately to begin the claims process. Retain all packaging materials until the claim has been resolved.
Shipping Restrictions
We reserve the right to limit or refuse shipment to certain locations where prohibited by law or where carrier service is unavailable.
Contact Us
If you have questions regarding your shipment before it has been shipped, please contact our customer support team.
By placing an order with Willpower Supps LLC, you acknowledge that you have read and agree to this Shipping Policy.